We want you to be happy with the purchases you make. If you are not satisfied, you may return or exchange any item in its original condition with original packaging within 30 days of the shipment's receipt.
We will refund your money as long as your product meets the above conditions and you have the order number (found on the packing slip or order confirmation). The refund will be by the same method as the original sale, unless otherwise agreed to by both parties. If the order was a gift, you may return it for an electronic gift certificate good only online.
You may also return items in store, subject to the same conditions. In that case, you will receive an in-store credit (also only good in-store: at the moment, store credits are good either online or in-store, but not both).
How to Return or Exchange an Item
Sorry, we can't cancel or modify your order after you submit it. But it's easy to return or exchange any item. Please save your packing slip. It serves as your receipt if you need to return or exchange an item.
If you are local to our store, you may return the item directly to one of our stores with your packing slip. You can receive store credit immediately, or a refund will be applied to your original payment method within 2-5 business days.
Send Your Return/Exchange to Our Warehouse
If you don't have your packing slip, please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.
Cheeky Monkey Toys
640 Santa Cruz Avenue
Menlo Park, CA 94025
Note: unless the return/exchange is due to an error, we cannot refund shipping charges.
Damaged / Incorrect Items
If you received a damaged or incorrect item in your order, we want to fix the problem. Just return the item directly to us, and we'll refund your money (including the original shipping charges).
Collectors sometimes call or e-mail us to ask about the inventory labels used on some products. If the label is stuck to the plastic window on the product box, it should come off easily without leaving a stain. Slowly peel the label diagonally from corner to corner. If the entire label doesn't come off, we suggest applying isopropyl alcohol (or a product called Goo Gone).
Special Return Instructions for Oversized Items
Some oversized items, including large playhouses, riding toys or pools may ship directly from the manufacturer. Please save your packing slip. If you need to return or exchange an oversized item, refer to the packing slip for the correct shipping address.